VODACOM is too big to care about the customer

Ive never in my life been treated so badly! I took out a contract based on lies that were told to me so they could make the sale after me asking very specific questions. The deal went through very quickly & so did the debit order. I then had to cancel this contract due to the these lies that I found out only once everything went through. After investigation of my claim they agreed to take the phone back, cancel the contract and reimburse me. I had to keep chasing them daily, being passed around from depart to depart wasting my time, airtime & battery life, with ZERO assistance & rude assistants. I eventually got confirmation of cancellation & was told Ill be reimbursed 21 days later. 21 working days later & of course I had to call again & again to chase up the promise of my refund!!!! again I dealt with rude people over the phone passing me around with no help AGAIN!!!!! I'm completely disgraced & shocked! After posting on their fb they called with a ref # S3-9J01E-ERPMZ & promise my refund has been processed & that it will take 1 - 3 days to clear. GUESS WHAT??? STILL NOTHING!!!! Vodacom DOESNT CARE and ROBS people & they think its ok! I'm tired of chasing money that is owed to me