Vodacom is threatening to hand me over for fibre which was not even INSTALLED!!!!

I am very ANGRY writing this review for lack of service and being threatened my account will be handed over. Handed over for WHAT??? Firstly, you have sent me an incorrect bill, charging me for 3 months for a service I did not even have at the time, which your consultants have confirmed, and sent a request for which an SR was logged end September, I have been calling almost every week since then, 2 months later there is still no response, the account is still incorrect, I am expected to pay an incorrect amount and I am being threatened with legal action, what kind of business is Vodacom??? To go as far as threatening to hand over my account, which you have clearly failed to provide a correct bill for. I sent an email Friday the 6th after following up yet again, which is what I have come to do more than twice a week with no assistance, and I have specifically requested you close this account if you are unable to sort out the billing by Monday the 9th, which you still failed to do but rather threatened to hand over my account, what basis are you handing it over on???? I completely regret taking up fibre with you guys, the level of service incompetence I have been provided with actually makes me cringe. I will be seeking legal advise as your collections department has told me their job is not to send back issues such as you are handing me over for an incorrect bill, and I am being asked yet again to deal with a department which has failed to action the SR I logged end September, even when I keep mentioning that I have been following up every week for the past 2 months to get Vodacom to rectify the bill which never happens and I am being told it is pending response from whoever. Your system clearly shows when my usage started, which was confirmed in the call when I logged the SR, yet your correct statement has never come, and you expect me to pay for months which I did not even have the service, and if I refuse to pay it, you will hand me over to your external collections. I am deeply angered by Vodacom, and I want your services terminated asap!!! I have sent a mail for that Friday, and as always, nothing comes of it, no response just further request for me to pay. I believe the legal route would be the only way for Vodacom to come to the party, so I will start sending complaints to the ombudsman as nothing is coming out of my efforts and calls to get this resolved.