Vodacom, is this how you treat a 13-year customer?

My contract ended in March 2025. I contacted Vodacom, paid the R442 they requested, including the R100 penalty, and was told the account would be cancelled. I also declined a WhatsApp bundle because I had no need for it.

In 2026, Vodacom suddenly tried to debit me again and claimed I owed money for that WhatsApp bundle. Despite several calls and escalations, the matter remains unresolved, while an external collections agency continues contacting me.

Even worse, Vodacom has apparently listed R442 as outstanding on ITC, with 14 missed payments dating back to when I closed the account.

I have been a loyal Vodacom customer for 13 years, and this treatment is extremely disappointing. I am asking Vodacom to investigate, remove the disputed charges, stop the collection activity, and urgently correct the inaccurate credit bureau listing.

I simply want this matter resolved fairly and my credit record corrected.