Vodacom is things that nightmares are made out of

I doubt their consultants have had any customer service training. First call resolution?.....(crickets)….Escalation process.....(crickets)…..Aftercare.....(crickets)….their service is beyond disgusting, WOW!!I'm having to explain my story from scratch to each individual I have spoken to , literally on every call. all i needed was for my fiber line to ne relocated, that process took an entire month and a half, i had no fiber in June and yet they debited my account... i was not going to pay for service i had not received. I decided to dispute the debit order, now i am handed over to legal over Vodacom's incompetency, and lack accountability and total disrespect of their clients. Made payment of whatever is due, and all i need is my fibre line to be cancelled and i have been trying to get it cancelled for the past 5 days, ive been hung up on, bounce me around like a basket ball this whole entire time. From Amanda, Fatima, Nozipho, Yonela, Nomawonga, Felica, Greg, Kedijia, Nondumiso, Aiden, Alridge ,Thandeka, Zokhona,Sizwe, Nonfundo, Lizzy, Themba, Sinivuyo, Nomalanga, Busi, Nolwazi, Whitney or Britney, Zasemahle....And more. All i needed was a relocation but it turned into a nightmare, now i want it cancelled, nothing is owed to them and yet im still stuck in this nightmare. Vodacom Terrible, absolutely disgusting!!