VODACOM IS *******

I had a contract that was to end at the end of April 2021 specifically 26 April 2021 I called in on the 31 March 2021 to end the contract but the agent insisted I take a R69 contract due to the fact I had unused airtime on the contract that I wanted to cancel. I agreed but upon chatting to my husband he said we can't afford to keep the contract because I was retrenched last year and he is the sole supported at the moment. So I called in on 1 April 2021 to cancel the contract for ten last time and the agent confirmed it would be canceled but then in May I was charged the full amount again and when I called in May they said the contract was not canceled and I still could not understand how then I spoke to a guy name Rory Francis he said he listened to the recordings and the contract should have been canceled he promised it would be canceled and I will get refunded for the extra amount charged. June I was debited R900+ I don't know why again and when I called in on the 2nd June I spoke to a guy name Tyron and he advised me nothing was canceled and promised to get a credit for me and said he will give me 1 gig data for R29 and I insisted I didn't want this he said he wants to help me and to plead my case he has to add that I am.willing to to take the R29 deal. But I didn't get no correspondence from him too after promising he Will get back to me and then the Monday 7th June I called in and spoke to an Indian female vaneshree (I think that was her name) she said she was working from home and will email Tyron to cancel the contract all together as she could not cancel the contract..today the 2nd July I was Debit R437 I cannot understand why because I have only 1 contract left with vodacom. For 199. I am sick and ****** tired of vodacom.and their *********** agents and accounts department is vodacom such big ******* that now they ***** from.unemployed customers? I want my.money back from May!!! I don't want the contract!!! I want my money!!! I want this contract canceled. AS YOU CAN SEE THIS COMPLAINT IS NOT SETTLED. I DO NOT WANT TO DEAL WITH ANY AGENTS. I WANT TO DEAL WITH WITH SOMEONE IN AUTHORITY. I AM UNEMPLOYED AND I AM A LUPUS PATIENT EVERY MONTH MY LIFE INSURANCE IS GOING UNPAID AS MY HUSBAND GIVES ME JUST ENOUGH FUNDS FOR MY DEBIT ORDERS. YOU ARE PLAYING WITH MY LIVELIHOOD.- This message was sent on the 2nd July and no-one from vodacom has gotten back to me.