Vodacom is ******* and unprofessional

Pathetic service and people working at Vodacom! I have phoned HEAD OFFICE and they could not assist, I phoned Repairs, cancellations and they could not assist! How pathetic, and now if this is not solved in the next 2 days I am going to see my lawyer and take Vodacom to court for so many reasons! I upgraded my contract, to a Cat31 (that was recommended by the store lady as a good phone) two weeks supposed to be a new phone it is a problem, Vodacom Meyersdal send my phone to repairs, after another week they could not repair this so called new phone, they then send me a "new Cat31" while in the shop even the new phone is not working and I did not take it. It is a mont now - still NO PHONE BUT they are so fast to take the instalment but NO ONE wants to solve my problem. All I want to do is to cancel the upgraded Cat31, and just keep a normal contract or Cancel the upgrade Cat31 and apply for a new upgrade AND THEY DONT WANT TO DO THAT. The Cat rep was in the Meyersdal Vodacom shop on Thursday 12 April and when they asked her how are they going to solve my problem she just ignored them. I dont think it is fair paying for a phone I dont have, if I dont pay you at the end of the month you are fast to cut off my contract, so I think I should be fast and hand this over to my Lawyer! I have been wasting petrol, time at my company losing money driving up and down just to solve this and Vodacom refuse to sort it out a.s.a.p! I will rather pay the money to fight you in court, instead of paying you monthly and I dont have a Phone