CZ
Chantel Z

1 reviews | Active since Jun 2016

20 Jun 2016, 13:00

Vodacom is ******* amoungst Men

<p>In December I took out a contract with vodacom, after struggling to get the contract connected and Vodacom doing a sim swop so I can keep my current number I decided to return the device and cancel the contract all together. Vodacom never processed this request and have been deducting the money from my account every month. When I queried this they said they would reverse the funds and process the cancellation. needless to say they have since then deducted more cash from my account and I am yet to receive my refunded money... I have been on the phone to them numerous times to find out what is going on I have yet to have someone call me back as promised, the phone has been put down on me & I have been placed on hold for ages then randomly get disconnected. Vodacom has the worst customer service I have ever expierenced. My advice to anyone reading this is to not take a contract out with vodacom because they are a big company are they think they can treat their customers like **** and the only way this will change is if they come down a couple of notches and feel it where it hurts Like I have had to.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2016, 05:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team