1 reviews | Active since Jun 2016
Vodacom is ******* amoungst Men
<p>In December I took out a contract with vodacom, after struggling to get the contract connected and Vodacom doing a sim swop so I can keep my current number I decided to return the device and cancel the contract all together. Vodacom never processed this request and have been deducting the money from my account every month. When I queried this they said they would reverse the funds and process the cancellation. needless to say they have since then deducted more cash from my account and I am yet to receive my refunded money... I have been on the phone to them numerous times to find out what is going on I have yet to have someone call me back as promised, the phone has been put down on me & I have been placed on hold for ages then randomly get disconnected. Vodacom has the worst customer service I have ever expierenced. My advice to anyone reading this is to not take a contract out with vodacom because they are a big company are they think they can treat their customers like **** and the only way this will change is if they come down a couple of notches and feel it where it hurts Like I have had to.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
