RS
Riaan S

1 reviews | Active since Mar 2009

04 Mar 2021, 17:50

Vodacom is *******

I'm not even gonna write a f#@##@# review I would just suggest that somebody phone my and phone me quickly I m f&*#@+&s#@ sick and tired of Vodacom you are a bunch of *********** useless lying ******* ******* that don't give a damn about customers, customers service, customer satisfaction, or customer complaint I'm done you can at this stage take my 3 cellphone contracts and my Fibre line and stick it where the sun doesn't shine I'm done with you you are the worst telecoms company in the country and you need to catch a wake up If anybody needs more details on this you can phone me on 07six40six2six0six

0
Replies (2)
RS
Riaan S's update04 Mar 2021, 18:43
Reviewer Update
Vodacom customer complaint for 7 days I had a daily struggle with Vodacom when I asked for a Vodacom Fibre line first they *****ed up my order then I complaint on hello Peter then they fixed the order eventually without any bodies help then I struggled for a couple of days just to get my Fibre switched on then eventually a Vodacom customer service agent phoned me and promised me the world 3 days later he still couldn't get the problem sorted out eventually I got the problem solved by phoning Vodacom upto 7 times a day I had the phone slammed down in my ear on a daily bases I was sent from pillar to post every day for a whole week nobody knows how to do their job everyday was a new *********** Vodacom employee lying to me every day it was multiple employees treating me like **** everyday it was the same thing over and over and over then eventually the service agent that handles the hello Peter complaints phoned me after 3 days and then he promised to sort out my issue 2 days latter he still didn't fix it 4 days later I eventually found an employee in Vodacom and she fixed it the next day the hello Peter Vodacom agent phoned me and he tried to take all the glory that he fixed the problem I told him that he didn't do anything I eventually got it fixed he then said that he is sorry but he struggled alot to get it fixed I told him this matter is not done he must get somebody to phone me and sort my frustration out because I'm a unhappy customer I havent heard anything further from Vodacom now all of a sudden I'm sitting with a R3500 bill and I'm being over charged by Vodacom Fibre for internet I didn't have I'm being charged for extra data charges because Vodacom couldn't fix there Fibre installation issue. And Vodacom thinks it fine to take their time to address Un happy clients I have been a client of Vodacom for more than 10 years I have 4 contracts with them in total and everytime I upgrade I have issues everytime I apply for a new contract I have issues every time I deal with Vodacom there is issues I'm tired of your incompetence Vodacom you are useless
Vodacom
Vodacom's reply05 Mar 2021, 08:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team