TT
Thobile T

1 reviews | Active since Dec 2016

03 Dec 2023, 16:12

Vodacom is **** they gave the wrong contract package were the data sim card is not working it has no network i called they call centre spoke to an agent by the name of Sbusiso who said I must go to a Vodacom shop I went to the Vodacom shop in fourways and

Vodacom is **** they gave the wrong contract package were the data sim card is not working it has no network i called they call centre spoke to an agent by the name of Sbusiso who said I must go to a Vodacom shop I went to the Vodacom shop in fourways and I was told that they can’t assist me as they have no access to online offers that they sell, agent from Vodacom shop said she is only an employee and can’t assist is fixing this or cancelling the contract. Am seriously not happy and wouldn’t recommend Vodacom to anyone.

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2023, 12:14
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team