Vodacom is the worst when it comes to customer care and revolving something that is their own fault and when there is money involved.

So Vodacom blocked my Personal phone where my payments are up to date. So they come now to tell me that I have a out standing statement for Wifi. I have cancelled the wifi a long time a go. Every thing was sorted out, but they still went to bill me for a Month to Month contract. They now say I owe them R3700.00 for something I'm not even used or had installed at my house deo to no fiber installations at our house and the body cooperate did not approve for installations. I have all the proof on mail that all is cancelled. So I phoned them and the after speaking to 5 different people where 4 of them don't know anything of their work, the only lady that could tell me that she can see its not my fault and that it is all vodacom's fault because they never locked a stop bill arrangement. So the legal side of vodacom insist me to pay R1900 to unlock my phone, the phone that I never missed a payment for, and then I must pay the R1800 of the other half next week, and then I must phone them back at the cancelation side. So my question is why must I pay to unblock a phone that is payed up to date for something that is not my Fault? Why must I pay for a service I never used and cancelled?

Vodacom is nothing more than trying to take my money.

So can any one help me because Customer care and all of them cant help.