1 reviews | Active since May 2025
VODACOM IS THE WORST UNPROFESSIONAL SERVICE PROVIDER I HAVE EVER ENCOUNTERED!!!!!!
I’m only rating this business 1 because l can’t go lower. I don’t think Vodacom understands how collaborating with Vumatel is not looking good for them!!! I understand that there is waiting time for certain orders but it has been 8 days since l ordered a package for a new installation and when l say nothing was going to be done if l didn’t call for an update and l have taken it upon myself to call Vodacom everyday for an update and bear in mind that’s when things get done. What annoys me the most is that literally the day after l ordered the package they send over a router!!! And no one to install and they advising that l wait 2-22 days for someone to come install!!!! Their router is in my house busy catching dust and not working l did advise the agents l have been calling that lm working from home and 22 days is crazy because the reason l decided to get WiFi is because l am spending so much money buying data, not to even mention that l can’t watch anything on my TV cause l need WiFi!!! So them just leaving a non working router in my house is obviously a strategy because when l tried cancelling so l can go with a different service provider tell me why that lady said it might take even a month l should be patient, l don’t think Vodacom will be patient at the end of the month when it comes to me paying????? So why can’t same energy be kept between the producer and consumer!!!! Literally one of the worst services l have ever dealt with in my life very unprofessional considering how they delivered a router to my place without saying anything, mind you the RAM guys also had no idea what was going on. I day after l called and l spoke to the most meanest consultant ever!!!
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Please Vodacom processes will never fail to make a person feel less mental. After struggling with getting someone to come and install the guys(vumatel) finally came and they were on time which was very impressive cause in my mind lm like finally my bank account can rest. They install and by 10 o’clock the gentleman was done. He said l should wait for 30 minutes for the activation. I asked if this refers to Vodacom as well, he said no “if the router does not work l should contact Vodacom. 30 minutes passes by and the light turned green on the vumatel box and everything was okay except for Vodacom theirs is still not working (nothing new) l call the desk for activation!!!!!
Hai no they told l have 24/48hours for activation by Saturday l should be fine👀. I had to explain again to the lady that it working on Saturday does make me happy or make me feel better cause this means it’s three more days of me buying airtime, having no WiFi and so what is the whole point? Why can’t the line be activated once everything is done. Why do l have to make a formal report every time l need assistance?
Please Vodacom processes will never fail to make a person feel less mental. After struggling with getting someone to come and install the guys(vumatel) finally came and they were on time which was very impressive cause in my mind lm like finally my bank account can rest. They install and by 10 o’clock the gentleman was done. He said l should wait for 30 minutes for the activation. I asked if this refers to Vodacom as well, he said no “if the router does not work l should contact Vodacom. 30 minutes passes by and the light turned green on the vumatel box and everything was okay except for Vodacom theirs is still not working (nothing new) l call the desk for activation!!!!!
Hai no they told l have 24/48hours for activation by Saturday l should be fine👀. I had to explain again to the lady that it working on Saturday does make me happy or make me feel better cause this means it’s three more days of me buying airtime, having no WiFi and so what is the whole point? Why can’t the line be activated once everything is done. Why do l have to make a formal report every time l need assistance?