VODACOM IS THE WORST TELECOMS SERVICE PROVIDER IN SOUTH AFRICA!!!

My wife and I both have Vodacom contracts and we both experiencing the worst service and customer treatment. My wife missed 3 payments due to her changing her bank account, thereafter she called to change the account details and that wasn't done either. Then she sent a bank statement from the beginning of the year showing them debiting her account and the guy(Joseph) said the payments are going into a black whole!!! He went on to say that now that she missed the payments she owes Vodacom R15000,. they refuse to allocate the funds and reinstate the account!

I on the other hand logged a call for a refund because I made a payment on the app and it took x3 of the amount out of my account, then they asked for a proof of payment with I have sent 3 time already and the agent said to me send it a gain for the 4th time.

I think Vodacom need to take better care of it's customers and learn to assist and be helpful to its customers.

Personally I cannot wait to get out of the Vodacom business for ever and I encourage others to do the same. VODACOM IS THE WORST TELECOMS SERVICE PROVIDER IN SOUTH AFRICA!!!