VODACOM is the worst service provider, STAY AWAY PLEASE!

<p>I recently did an upgrade with vodacom and therefore a sim swap as well.</p> <p>They assured me that the sim swap will take a maximum of 6 hours to be active.</p> <p>It is almost 96 hours ( 4 days) and it has not been activated. Not only is the new sim non-functional but the old sim is also no longer active. I have called vodacom approximately 50 times in the past 4 days and each individual seems to no less than the previous individual at the call centre. The call is either terminated mid conversation which then forces me to call back and hold on for another 20 minutes or the consultant transfers me to another department who has no idea how to resolve the issue. They even requested that I go into a vodacom store (Vodacom 4u Rosebank) as they will know how to handle this. To my suprise, the store had no clue how to resolve this issue, and they then called vodacom who also kept terminating their calls until the office was eventually closed. To my dissappointment, they informed me that they will open up a service request for this issue and it will be resolved within a day or two. That time has already passed and still no progress. I still keep calling Vodacom and they still keep transfering my calls to other departments and this cycle continues. I am unable to make or receive any calls and this has become extememly frustrating. I have spoken to other people who apprently are experiencing the very same issues and it has been 3 weeks for them and still no progress. I would strongly urge everyone NOT to deal with vodacom due to their bad service. Rather move to another service provider as this is THEFT. MTN and TELKOM are cheaper and their service is way better. I am in the process of cancelling all contracts with vodacom. Goodbye....</p>