BR
Brandon R

1 reviews | Active since Sept 2018

26 Feb 2021, 10:18

Vodacom is the worst service provider I've ever had to deal with!

Worst service I have ever received from a service provider. They were very quick to sell fiber to me and have the router delivered but now it seems that they have no interest in helping me. I have spent hours on the phone with *********** people trying to solve the issue but I'm still sitting without internet.

I have people at home that has to work from home and Vodacom just keeps on making promises they cant deliver. End of the month coming they wont delay the debit order with a second but I will probably still have no service.

I've sent the first service request on the 26 of January and still nothing has been done. I've called every work day after the visit service request and all I get is empty promises. The amount of airtime I've spent on the phone with vodacom is ridiculous.

I have had it with vodacom and I will do anything in my power to stop my friends and family from using vodacom as far as I can. Vodacom has no interest in client service.

0
Replies (2)
Vodacom
Vodacom's reply26 Feb 2021, 11:09
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
BR
Brandon R's update26 Feb 2021, 13:51
Reviewer Update
Got exactly the same message with my previous complaint and I'm still waiting for you to call me ????