1 reviews | Active since Oct 2016

31 Oct 2016, 18:08

Vodacom is the worst service provider imaginable

<p>On 26 October 2016 I visited the Vodacom shop at Village Mall Hartbee****rtdam to cancel a contract. I was bluntly told that it could not be done at the shop but that I had to dial ********** .</p> <p>I dialed the number today(31/10/16) and was answered once after I held on for at least an hour. The person who answered wanted information that one would not normally have at hand which meant that I had to hang up in order to get the required information. I THEN CALLED AGAIN AND HAD TO HOLD ON FOR AT LEAST TWO HOURS WITHOUT ANYBODY ANSWERING UNTILL I GAVE UP. iT IS CLEAR THAT VODACOM IS MAKING IT AS DIFFICULT AS POSSIBLE FOR THEIR CLIENTS TO TERMINATE CONTRACTS WITH THEM.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team