Vodacom is the worst service provider i have ever had the misfortune of using.

Vodacom has the worst Customer care i have ever experienced when it comes to it's call centers i have had the same query for 4 months and not a single thing has been done to resolve it. Except for maybe constantly over charging me and ruining my credit rating.

The call center service is actually so bad that when i went in store to resolve this i spoke to with consultants at one of Vodacom's stores. To my surprise the consultant told me that i am the 5th person that day with the exact same complaint. Where Vodacom charged them more than once and was complete *********** when it came to trying to get your money back. Of those 5 people i am the only one still with Vodacom only because i can't afford to just brush off the money and cut my losses.

I have been given every excuse they are given in their training handbooks and i have been transferred to every department and not one person can assist until eventually I've gone full circle and ended up back at the accounts line. all the while no one has logged a complaint nor assisted me in the least all i am told is pay so much and then try and claim the amount owed later and i do pay but when it comes time to claim i get thrown in circles until the next invoice arrives and the same behavior has perpetuated for the last four months all the while they continue to add late fees to my account regardless of circumstance or payment or even proof of payments sent to their email address for proof of payments and constant calls to the call centers and accounts department.

i have had the same number since i was 13 i was never fully happy with Vodacom but i have always been loyal and hoped Vodacom would get better but it never has and i doubt it ever will.

Even after all this i tried to give them another chance and yet again the call centers could not resolve a single thing ignored everything i had to say and said they can't help. Then i had finally had enough i was no longer willing to put up with these *********** con artists and tried to terminate my contract only to be told they can't assist me but would i mind staying on the line to evaluate the level of service i received and hung up on me.

I wish i had had a review like this when i was choosing Vodacom as a Service provider unfortunately i did not. That is why i now write this to anyone who might be considering a contract with Vodacom. Don't do it it will be a terrible mistake they are expensive consistently find ways to rip you off and if that wasn't bad enough then charge you more than they should for things you've already paid for and sent proof of payment for but that won't stop them from taking it again and never assist if you try to get the money that belongs to you.

I have been treated worse by Vodacom's call centers than by horrible customers when i used to be waiter.