OV
ODETTE V

1 reviews | Active since Oct 2011

26 Jun 2017, 13:43

VODACOM IS THE WORST SERVICE PROVIDER EVER AND BRACE YOURSELF THE WORST WORST IS YET TO COME!!!!!!!!!!!!!!

<p>VODACOM MESSED UP MY ITC RECORD AND 9 MONTHS LATER IM STILL TRYING TO CLEAR IT MYSELF.I SPOKE TO KESHNEE AT THE HEAD OFFICE WHO TOLD ME MY MATTER HAS BEEN CLOSED BUT I HAVENT RECEIVED ANY OUTCOME REGARDING THIS .THEY HAVE BEEN CHARGING ME FOR AIRTIME AND DATA THAT I HAVENT RECEIVED AT ALL . THEY HAVE TURNED SOMETHING SIMPLE INTO SUCH A HUGE AND COMPLICATED MATTER. ALL THAT THEY HAD TO DO LAST YEAR WAS JUST TO DO A MIGRATION BUT EVEN THAT WAS TOO DIFFICULT . NOW MY ACCOUNT HAS BEEN HANDED OVER TO THEIR ATTORNEYS ALL BECAUSE OF THEIR OWN INCOMPETENCE!!! IS THERE ANYTHING THAT VODACOM CAN DO RIGHT????ANYTHING AT ALL ?????</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jun 2017, 14:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team