VODACOM IS THE WORST SERVICE PROVIDER

We have had the most frustrating experience with Vodacom since the 22nd January 2022 up until today our Fibre line has not been attended to. We have an open SR number from the 23rd. Our initial repair was booked for the 31st January that was shifted to the 2nd February a technician was sent out without tools, borrowed our tools and took them away, incident reported no response. Fibre issue still not resolved repair pushed out to the14th February No service no technician sent, pushed out to 15th February No Service no technician sent. Pushed out again to 16th February @1pm still No technician. Clearly there is no manager in escalations or resolutions team that works at Vodacom. The call centre agent who works from home who cant help at all. No return calls from anyone to explain why it is taking 26 days for the line to be repaired. No emails get answered. This has hugely impacted on our family with kids unable to do online classes, interupted working from home sessions. A huge inconvenience for us. Vodacom has to be one of the worst service providers ever.