NJ
Natasha J

1 reviews | Active since Mar 2019

15 Jun 2025, 14:52

Vodacom is the worst service provider

After several calls and going back and forward to the vodacom shops since the 9th of June.

We have requested our contact nr to go over to prepaid as we cancelled our contract, we did pay the balance as requested.

Now we got a email 2 new contracts have been opened again an our account in Arrears again.

We are so fed up with vodacom next step is going to carte blance as we have our proof.

Email received. Good day.

Hope you are doing well.

Cell numbers *** and *** has been escalated for reactivation.

Regards, Lwazi, BackOffice Support Subscriber Collections

This is the worst customer service received

This need to be sorted Asap or we will take matters in our own hands, carte blanch we will contact them on Tuesday and we will submit a claim by the omnibus man.

0
Replies (1)
Vodacom
Vodacom's reply15 Jun 2025, 15:26
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team