VODACOM IS THE WORST SERVICE PROVIDER

JOB ***8

I am writing with regard to the repair of my phone, which was carried out by your Hatfield offices. Following the dispatch note I received, I collected my phone yesterday (18/09/23), under the impression that it had been repaired. Furthermore, I received a phone call from the head office last week, reassuring me that my phone would be fixed. However, I was informed today by a representative named Charne that no repairs had been carried out on my phone. This is despite the SMS notification and the letter on my Despatch Note both indicating that the phone had been fixed. I find this information to be misleading and unacceptable, particularly as your technicians appear to have caused additional damage to my phone, leaving me responsible for it. May I kindly request that you review the work of your technicians to ensure that they are carrying out their duties with the utmost care and professionalism? Although your paperwork claims that my phone has been fixed, it is clear that no repairs were made.