VODACOM IS THE WORST SERVICE PROVIDER!!!!!!!!!!!!!!!!!!

<p>I have been a loyal customer for many years now. But it seems that if one does not pay more than R5000.00 a month for a phone contract you are just treated as many other people that are on a pay as you go basis???</p> <p> </p> <p>I upgraded my phone last year December, at the Vodacomshop in Woodlands PTA East. They gentleman Jacoben, off course very happy to assist me, because he gts the sale. Normally a upgrade takes about 30 - 45 mins. I was there just under 20 mins. </p> <p>Everything was sorted, and signed. They catch you by not explaining anything to you, i still had another 3 months to go on my previous phone contract, THAT WAS NEVER MENTIONED!!!!!</p> <p> </p> <p>I asked that he remove the extra's on the contract i.e extra data bundles, etc. (This was after i signed the contract" he then said no worries he will just note is on the contract. </p> <p> </p> <p>At the end of January I was billed just over R1800.00 and something. Of course I am furious, Because the new contract was just over R700.00 a month. I called Vodacom in Woodlands, trying to understand what I am being charged for?? They went through my invoice, and low and behold, I am still being billed for the previous phone, which as promised was paid up. But it seems January was the last payment. </p> <p>The guy who assisted with the upgrade was moves to Brooklyn Branch, the assistant manager advised that i need to prove to her that i told Jacoben that i asked him to remove all the extra's, his number provided - Brooklyn Branch..... Now how the hell must i prove if it was communicated in person????????</p> <p>Now i am a ****, and i have to fork out money??????</p> <p>So the manager removed the extra's that was not removed.</p> <p>I had to call the insurance company to remove the insurance, when i was met with disbelief by the consultant, that 2 insurance policies after i had already cancelled the insurance from the old phone. </p> <p>She then advised that the insurance was cancelled and with immediate effect.</p> <p> </p> <p>I was not very happy but had to pay!!</p> <p> </p> <p>Feb 2017, I was billed R1354.00 something, I am furious!!!! I go to Woodlans shop this morning @ 09:00am, and speak to the manager, low and behold, the same guy that moved to Brooklyn is now the manager at woodlands, ????????????? I mean really what a disgrace!!!</p> <p> </p> <p>I get there and speak to Jacoben, "manager".... He says no it seems that i am still paying my old handset, and have another month to go??? I ask him, why did you not tell me this when i upgraded, i upgraded by you specificly??? he doesnt even bother to answer, I and then faced to hear that I am now not paying for only 2 insurance covers but 3??????? ***!!!!!!! </p> <p>I told him, I have email proof that it was cancelled, why am I paying for 3 now??? Sorry ma'm, i have just sent a request for the billing department, I will receive an SMS, and they will contac me back to investigate the issue. It is now 12:18pm no sms..... When I got back to the office, I was on the phone for more than an hour trying to sort this mess out. It seems that I have been charged for insurance aftet it was cancelled, And that I still have anothe month to go on the old handset. </p> <p>I cannot explain my frustration, VODACOM, does not pay for my petrol, or groceries, but boy oh boy they can take what ever amount they feel like because they can, and when it come to justifying the bill, they have no words, and come up wth a bunch of B%llS**% answers??????</p> <p>The insurance on the phone was created 3 times, 1 for the new phone, 1 for the old phone and god knows what the other cover was for? </p> <p> </p> <p>I called woodlands again, and now it seems that the other manager (Jacoben) is just an assistant manger? and Natasja is the Manager?????? I mean ***????? doesnt anyone know what they are?????</p> <p> </p> <p>I explained the whole story to her agai, i was met again with an accusation, that i am lying, and i signed the documents stating i have another 3 months on the old phone payments to go.... I LOST IT!!!!!! </p> <p>Nothing was ever mentioned, this stupid idiot of a person, shoved papers in my face to sign, and said everything is fine ????? </p> <p> </p> <p>She then said she will investgate.</p> <p> </p> <p>She called me back at 11:50, to say that it was some system error??????? Yes lets blame the system, but numbnuts operate them???? Not sorry for the inconveinance not sorry because they take my money and dont even have the decency to apologise for their mistakes??????</p> <p> </p> <p>It seems now everything is sorted, they will credit my vodacom account with the money that was charged extra, but no into my bank account, if i want the money back i need to waste more of my time and speak to their accounts department?????? </p> <p> </p> <p>I MEAN WF&^%$ing service is this?????? you can take my money but returning it, (because of a fault of your own), i need to call every tom **** and harry and every department in Vodacom for assistance??????? To get MY MONEY BAC****!!!!</p> <p> </p> <p>I then asked her so what will my account be next month? No it will be R748.50 the original amount as per my contract???? okay so what about the extra month i had to supposedly pay?????? is that for free now??? or did you people just rob us for everything we have because you need to make a F%^&ing sale????????</p> <p> </p> <p>Thank you Vodacom, for reminding me that all these wonderful adverts, and specials is just a way to make sales, and that you dont actually care if you loose clients are not, because being ******* and dishonset is the norm, and it is acceptable.</p> <p>Thank you for not apologising for your fault, and your system "ERRORS".... and for not training your staff to assist clients the way they should.</p> <p>Thank you for providing us yet with another shop filled with incompetant, neglegent and dishonest employees.....</p> <p> </p> <p>I now have to suffer, because you people cannot do your job properly.</p> <p> </p> <p>VERY UPSET Client!!!!!</p> <p> </p> <p>Oh and forget about cancelling, I may have to pay another CRAZY amount because of policy and procedure, that only is enforced when it suits you and suits your pocket!!!!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>