VODACOM IS THE WORST SERVICE/ CALL CENTRE EVER!!!

Worst experience ever

I app**** for Vodacom Fibre in the beginning of December 2018, only reason why I used Vodacom, because our Estate had Fibre pre-installed already. Completed the application and it was sent to Vodacom via Estate Marketing Team.

Received the Router on the 11th December 2018, delivered by RAM. In the box there was self installation instructions and to my discovery I still need a second router to do the installation. This is where my 1st call to Vodacom call center began. I called in and the agent could not pick up my information on my ID number but needed an Invoice number. I asked him to call me back in 10mins while I check for it and he agreed and he still hasn't called me back.

I called the whole of the 13 Dec 2018 because they never answer and I even bought a Vodacom pre-paid card because then its a free call.

14 Dec 2018- I called again on the 14 Dec 2018 spoke to the rudest lady ever Mamile Moloi and she gave me the total wrong information and was not helpful at all. Our conversation ended because she could clearly not help me and I called in again later the night and spoke to Elroy, who was very helpful and logged a Technician to come to my home for the installation. All I had to do now is call on Tuesday the 18 Dec 2018 and confirm a Technician will come out to me to do the installation.

18 Dec 2018- Called in and spoke to Mamile again and shes told me that she cannot see when the Technicians will come out to me but they will call me within 24hours to arrange a date with me. We spoke about the temporary router you get while you wait for installation and I could not get it because I never app**** for it. She was going to find out about the Technicians and call me back. I am still waiting for her to call me back!

19 Dec 2018-Called in and spoke to Lydell and he said the same thing a Technician will contact me. I told him it has been 24hours and no one has called and he would have sent an email to the Technicians and management and the line got cut off. I waited thinking his has all my details he would call back but he never did so after about 15mins I called in again and Lydell was busy so I left a message with Lindelwa to have Lydell call me back once his done with the call his currently on and I'm still waiting for Lydell to call me back. I called in after I realized nor Lydell and Lindelwa did their job and I spoke to Yusuf who told me that Lydell was busy with the email but it was not sent. He completed the email and would get back to me. I called in again to find out about the router that I could used while I wait for installation and Nolitha rudely informed me that there is nothing she can do for me. The call was straight out BAD. 20 Dec 2018- Called in and spoke to Fredline and he helped me and explained the whole process very nicely and said I still needed the ONT router and the Technicians will call me to arrange everything. The previous email send was not updated correctly and he correct it. I had to wait 24hours again for a Technician to call and arrange installation.

21 Dec 2018-Call in and spoke to Camilita and she had to just contact the Technician and ask them to call me and then call me back to let me know she has arranged it and I am still waiting for her to call me back.

IT IS CLEAR THAT THIS CALL CENTER IS JUST **** AND NO ONE CAN CALL BACK. I WAS SO IRRITATED BY THIS BAD SERVICE AND TOLD VODACOM THAT I WILL THROW THE ROUTER OFF MY BALCONY BECAUSE NO ONE CAN HELP ME. THEY ARE WORKING WITH OPEN SERVE TO DO THEIR INSTALLATIONS BUT THEY HAVE NO CONTACT WITH THEM. HOW THE HELL IS THAT POSSIBLE???? TILL TODAY NO ONE HAS EVER CALLED ME BACK NOR HAS A TECHNICIAN. THIS IS THE WORST SERVICE EVER!!!

There was even sales agents by our complex to sell the Vodacom Fibre but they could not help me because I did not do the application with them. Then it was clear to me. Vodacom are so fast to sell to you but offer NO customer service afterwards!!!!