sS
seshleigh S

1 reviews | Active since Apr 2018

09 Jul 2018, 16:08

vodacom is the worst !PLEASE DO NOT DEAL WITH THEM!!!!!!!!!!PLEASE!!!!!!!!!!!!!!!!!

so i had a contract with vodocaom in march for a router that costed me 200 a month , they approved the contract and i then cancelled it because it was not what they told me it was gonna be on the phone.

when i called the call centre to cancel the contract in MARCH already!!!!!!!!!!!!!!!! !the process for cancellation only went through in JUNE! so i have been calling vodacom since then so sort this thing out it took them three weeks to get back to me with feedback i eventually got feedback on saturday.

Today i app**** for a contract for R162.00 and they are telling me it has not been approved because of my credit profile!

in the first place how could they approve an amount of R200.00 but they cannot approve R162.00.

it does not make sense to me at all and i am disgusted with the service

how can they mess up my credit profile and not even cancel the device that i told them to cancel in March already it was only processed to be cancelled in June and they they tell me i dont qualify for R162.00. but in March i got approved for R200.00

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2018, 20:22
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team