EL
Eric L

1 reviews | Active since Feb 2019

19 Jul 2019, 13:11

VODACOM IS THE WORST OF THE WORST

The service I have received from Vodacom is beyond shocking to say the least!!!

I have been to Vodacom and Samsung countless times about my S9 and they have had ample time to fix the phone, without success. The phone is still under warranty.

The repair technician at Vodacom repair centre, Century City (Leonard) has also informed me that they have exhausted all options available to Vodacom to repair the phone and that they will be ordering a replacement phone for me. Now they have changed their story again.

I am keeping record of everything now. I will be lodging a complaint with the consumer goods and services ombudsman.

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Replies (2)
Vodacom
Vodacom's reply19 Jul 2019, 14:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Aug 2019, 11:24
Official
Dear Customer

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.