Vodacom is the worst! NEVER TAKE A VONTRACK WITH THEM!! BIG MISTAKE!!

I phone to cancel my contract with Vodacom, then the agent said no we can give you a cheaper contract for the same that you had. I told him to phone me back as I need to think about it. so on the 21.11.2017 around 10 he phoned me again. ( I will get 110rand airtime and 2gb off data) I could not believe it. Nothing can be that cheap. the Vodacom agent assured me that I will get the 110rand airtime and 2gb off data. he even spoke to my husband which also thought it was to good to be true. but because he said I will get the 2gb because I have been so long with Vodacom . I asked when will this happen they told me next month ( December 2017).which I received a REF number for via sms . on the 30 of November 2017 ( I had 400sms, 165mb and 38min airtime) the morning of 30 November 2017. around 8 the morning I had 0 sms , 0 data and 0min. I phoned Vodacom and I asked where is my stuff that I had. to which I was told no it should have been explained that before you change to another contract that all you data ect will go away. ( okay so why did I pay for all these things if Vodacom will only steel my stuff) okay so then I asked the Vodacom agent . when will I get my 110rand airtime and 2gb off data because if I check my phone now ( 30.11.2017) it only shows 110rand of airtime. The Vodacom against told me now you will receive your 2gb today and I will get 110rand tomorrow (01.12.2017) okay that's fine. this morning (01.12.2017) I had 220rand of data ( I took a print screen off this) but still no data. so I phone at 8the morning and I get told by a new Vodacom agent that I don't get 2gb of data. so I said then If I new this was the case I would have not taken the contract as I was **** to. So I asked if they can listen to the call that was made to me by 21.11.2017. so I received a new ref number . When I checked 1o'clock (01.12.2017) I still had no data and now I only had 109.50 of airtime left. (what happened to the rest? as I only send one sms and the rest of the day I was on WIFI) So I phoned Vodacom again (14:01 , 01.12.2017) and spoke to a new call center person. now I get told no they **** a mistake by giving me 110rand airtime yesterday. and still my 2gb is going to be attendee to ather 84 hours. BUT WHY DID VODACOM STEEL MY 400sms, 165mb and 38min airtime AND WHY DID THE CALL CENTER AGANET LIE TO THE CLIENT . JUST TO KEEP THEM! I HAVE PRINT SCREENS AND REF NUMBER OFF ALL THESE LIES!

Today 5.12.2017. I reviced a sms that my Ref number have been closed. But i received 1 gb of data for a promotion for 24 months. But that's not what was promised to me. So vodacom listened to the call but they dont want to take responsiblity for what was said. I phone the call centre again. And i was transverd and transverd. I asked if the REF number can be opened again. NO ITS CLOSED. but i can speak to the person that **** to me on 21.11.2017 . (But no i cant they closed at 6.) I have been on the phone with vodacom since 5:30 . Okay then i want to cancel this **** contract. NO you have to pay a cancelation fee. But its not my problem i did not lie to anyone. But wait you cant speak to cancelation's because they are closed aswell. So vodacom lies to clients and they close at 6. So i opend a new REF number again. And to make it even worse my balance on my phone now went to R337.50 for what?? The 1 gig that was given to me because the call center ****??