MM
Mahdi M

1 reviews | Active since Oct 2017

19 Oct 2017, 11:34

VODACOM IS THE WORST NETWORK PROVIDERS EVER!!!

I'm so fed up with Vodacom's ****ty service! How is it that within 2minutes of being online my data went from "having less than 198mb remaining on this nr" to "this nr has run out of data". To infuriate me even further when I phoned customer care to lodge the complaint suddenly on Vodacom's side my data magically appears making me out to be crazy. Then the call agent helping me states that on her side it's the "first time" I've lodged a complaint knowing very well I've lodged at least a complaint once a month with them because my husband who's sitting next to me has full network coverage while i have none, but we're both on the same network and using the same service. His data is always on where I tend to switch mine off when not using the internet but his data remains intact where my data disintegrates into thin air by just uttering the words "data". I've been a Vodacom customer my whole life, but this is getting ridiculous now. Even when I have no network coverage at all it still takes data. I personally will never recommend anyone to sign up with Vodacom, in fact, I'm heading to town now to switch networks because I'm so over this constant battle! VODACOM IS TRULY THE WORST NETWORK PROVIDER S.A HAS TO OFFER!

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Replies (2)
Vodacom
Vodacom's reply19 Oct 2017, 11:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Oct 2017, 17:23
Official

Dear Mahdi Meintjes,

Thank you for your patience.

I've responded to you via SMS with feedback.

Regards,

UW