AR
Abardean R

1 reviews | Active since Sept 2016

31 Mar 2025, 11:48

Vodacom is the worst network provider!

Worst service provider ever! Again Vodacom isn't debiting me. After authenticating a debicheck mandate. Previously they suspended my services because of not debiting. Now again they aren't debiting. After 2 hours I reached the call centre and they told me there is a problem with the debicheck. How is that my problem? Also no communication from Vodacom on the missed debit orders. If I didn't phone today they would've suspended my service again. And what they don't understand is that every time a debit doesn't go through they double the next debit order. Again money that I saved up needs to go to Vodacom because they don't do what they're supposed to. This is not affordable in our current economy.

I will surely be moving service providers after this experience!

For many, many years myself and my entirely household has been great customers of Vodacom. But after this, I will make sure that they also cancel their contracts with Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply31 Mar 2025, 13:38
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team