Vodacom is the worst network provider

I have a cellphone contract with Vodacom for years. I recently took out a Wifi and Laptop contract with them as well. The first month that the debit order was scheduled to go off for all 3 products, did not happen. I called Vodacom to asked what was the issue, I was told by the agent that answered the call my bank rejected the debit order. I called my bank and they confirmed that Vodacom did not present a debit order for the month in question. I asked the agent to lodge a debit order for the earliest possible date, which they said that they did but for some reason Vodacom had a system problem and did not lodge the request. I called again to query why my account was not debited. I told them they can debit at any time. Then they go and cancel the Wifi because of their stupidity. They are the worst and are full of ****.