RP
Rowan P

1 reviews | Active since Feb 2020

10 Dec 2020, 01:06

Vodacom is the Worst network in South Africa

Worst service I've ever received from a network provider. This black friday that past I decided to order myself something for my birthday which is a few days away and I made the mistake of thinking if I take a contract with Vodacom I with get what I ordered they processed my order and dispactee it with confirming deliver address or anything they put my home address to deliver as I'm at work mondau to Friday I could not accept the package which got sent back to them when I called them to get my order RE delivered they did the exact same thing even after I told them I will be at work on monday to Friday and that they can deliver to work. Then when u accepted the package I find that it's not what I ordered and when spoke to the call centre they say from the first time I made the order that what was delivered was correct how the he'll with I not know what u ordered no attempt to even see what it with cos me to change my order to what I wanted . Waiting to finish my current contract with Vodacom and changing service providers.

0
Replies (2)
Vodacom
Vodacom's reply10 Dec 2020, 07:17
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
RP
Rowan P's update15 Dec 2020, 19:27
Reviewer Update
  • That is total nonsense please call on *** should you need to contact me which is my other vodacom contract that I'm also very unhappy with and will be my last contact with vodacom