VODACOM IS THE WORST NETWORK AND SERVICE PROVIDER!

Vodacom is the worst network to have a home router contract with. 5 months ago my router stopped working, i took it to the vodacom store where i initially got a 3 year contract from October 2023 and they told me they couldnt assist me, they then sent me to another vodacom store at Alberton New Market where the people where very rude , took almost 2 hours to assist us and they also told us theres nothing they can do. A month later i deceided to go back and ask for assistance once again , there they then took the router for repairs, made meget a sim swap for the sim card, but after i received the sms for collection of the router i got there only for them to tell me the router isnt going to be fixed and than its been discontinued. I asked what other options can they give me and they told me they cant help me. bare in mind that this contract hasnt even reached a 2 year mark. They said i cant even cancel my contract because i will be penalised and made t pay all the money of the remaining years. I pay almost R500 EVERY MONTH for something that doesnt even work!!!!!! the attitude and rudeness of the staff at vodacom, the incompetence , the lack of respect and responsibility has got me regretting why i ever chose them!!! they still have not offered any solution or help or even a refund of my month for the past months!! I AM EXTREMELY ANGRY!