JN
Jacinta N

1 reviews | Active since Aug 2015

13 Mar 2016, 10:38

VODACOM IS THE WORST NETWORK

I'm beyond fed up with VODACOM what a ******* network. I am quickly texting this because I will run out of data in a few minutes. Yesterday I bought R30 worth of airtime I made two phone calls and next thing I'm out of airtime I called VODACOM and a lot called Khanyi told me she has no idea what happened to my airtime she will call in 30min, I waited and ofcause she didn't call. So I recharged again for R29 converted R10 for bundles and guess what 5min later the bundles and airtime were gone to which I called VODACOM and my call got cut off. I recharged again for another R29 and converted data for R10 and same thing happened, this time I'm fuming and a lady who's surname is Donibe answered my call and she came back and told me it was Facebook and Whatsapp that caused this. At 22:15 I bought data for 1G and airtime for R29 for the 4th time now and I'm sure u know what happened to that? At 9:18 this morning 1G of data was finished, a guy called Sandile told me its auto updates, I now have 3 different stories. I asked for the Manager and Sandile tells me the manager will call me at 11when I told him I've heard that before he tells me he will put me on hold until 11 then. I'm disgusted

0
Replies (1)
Vodacom
Vodacom's reply13 Mar 2016, 12:56
Official
Hello MissJayBee,


Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team