1 reviews | Active since Feb 2015
Vodacom is the worst , Ill never recommend, billing me for cancelled contracts STILL!!!!
I have been battling with vodacom cancelling my contracts since November 2019. I have called and complained on numerous occasions with no progress or assistance. Its like once u take a contract with them, they wont allow u to cancel. They keep billing u for it. I have cancelled this contracts many many times. I have called many times just to keep checking that they have cancelled because I have first hand knowledge of their incompetence now. Each time I call, the consultants have assured me the contract is cancelled. Each month comes and I am being billed for contracts that are cancelled. They keep saying all calls are recorded for quality purposes, but this is bull because why dont they go back and listen to all the recordings when I have called in absolutely irritated and angry. Why dont they listen to how many times I cancelled and called to verify cancellation?? Each time I call accounts Im placed on hold and the call cuts. Each time I call to speak to a supervisor they are busy on another call and will call me back, but no one ever calls me. I complain on Hellopeter and Vodacom says they will call me, but they dont ever call me. As a result, Ill lose much needed money, due to their incompetence when its January and we have kids school fees pays etc to pay for. Why should I pay for Vodacoms negligence and incompetence? Now when I get thru I must wait 3-5 working days for my issue to be resolved but in the meantime my debit order would have gone thru and Ill have to wait an eternity to get my money back again!! What *******!! If my kid misses her registration date because I didn't have enough money to pay, Vodacom there is really going to be problems for u!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
