JG
Joann G

1 reviews | Active since Jan 2017

16 Jan 2017, 11:42

Vodacom is the WORST for Services & Customer Relations!

<p>Vodacom the Worst</p> <p> </p> <p>I upgraded in november. R249 for a double deal contract. I have 3 contracts all in total with vodacom. End of november the bill doubled queried could get an answer. December the bill was less, queried was told maybe because i was over charged in november. Now january i get a bill for the R249 contract that it is R628.78 in now. Phoned vodacom again x 2 , no help was to hold while they contact accounts then the call was dropped. They called me back because i gave a negative feedback response. Was told im going to be put through to accounts then was told i will be called back because acoounts is having issues. I have been with vodacom for many years, and this has been the worst upgrade ever. Uprgading online means you dont pay activation fees, which i have been charged for R131.58. I am being charged 9.50 for caller identity, I am being charged R43.86 for the second line which is suppose to be included in the R249, that i am charged evey month. Wow vodacom the service is appauling its either"technical issues" or "our system is slow".</p> <p> </p> <p>Thank You</p> <p> </p> <p>A Very Angry Customer</p>

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Replies (3)
Vodacom
Vodacom's reply16 Jan 2017, 12:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JG
Joann G's update17 Jan 2017, 09:53
Reviewer Update

There is no point in giving this automated response. No one calls and even if they do, they are not very helpful.

I have had it with vodacom. It sucks big time.

Vodacom
Vodacom's reply30 Jan 2017, 15:21
Official

Dear Client

We apologise for the delay in this regard.

The Retentions Team confirmed that the credit was created and once approved it will reflect in your Vodacom account reducing the balance on your account.

Kind regards

Vodacom Consumer Website Team