CV
CruzVenables V

1 reviews | Active since Jul 2023

17 Dec 2024, 13:44

Vodacom is the Worst Fibre Provider In south africa

Vodacom Fibre is the worst fibre Provider In south Africa, Poor service, Poor feedback, late response to queries and service tickets logged.

Hi my name is Cruz , we have reported an outage on 3rd of December around 10 Am, it took 3 days for a technician to come out to our house to see if there were any connection problems within our infrastructure, however none was found, followed up the next day to see if there were any faults reported or any action taken afterwards there were none, I have been following up everyday for the last 12 days in a row with the same response ever since, regarding the fibre restoration, we have now been without fibre for more than 15 days with no positive feedback with no service no response no support, and everytime you phone its the same answer as where a service technician will only respond in 48 hours its been 15 dayssss

0
Replies (4)
Vodacom
Vodacom's reply17 Dec 2024, 15:09
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
CV
CruzVenables V's update17 Dec 2024, 15:16
Reviewer Update
you can contact me on ''***'' or ''***''
Again I phoned you guys 3 times today with no update, after technical support apparently escalated it to management still no one has been assigned to the ticket , SR***
CV
CruzVenables V's update18 Dec 2024, 10:48
Reviewer Update
Day 16 Still No resolution if one more Technician tells me they need 48 Hours to respond to a ticket or request, I am Canceling my service.!!!! Worst Worst service Provider in South Africa ,
CV
CruzVenables V's update19 Dec 2024, 12:58
Reviewer Update
Day 17 Still No Support,