1 reviews | Active since Jul 2023
Vodacom is the Worst Fibre Provider In south africa
Vodacom Fibre is the worst fibre Provider In south Africa, Poor service, Poor feedback, late response to queries and service tickets logged.
Hi my name is Cruz , we have reported an outage on 3rd of December around 10 Am, it took 3 days for a technician to come out to our house to see if there were any connection problems within our infrastructure, however none was found, followed up the next day to see if there were any faults reported or any action taken afterwards there were none, I have been following up everyday for the last 12 days in a row with the same response ever since, regarding the fibre restoration, we have now been without fibre for more than 15 days with no positive feedback with no service no response no support, and everytime you phone its the same answer as where a service technician will only respond in 48 hours its been 15 dayssss
Again I phoned you guys 3 times today with no update, after technical support apparently escalated it to management still no one has been assigned to the ticket , SR***
Again I phoned you guys 3 times today with no update, after technical support apparently escalated it to management still no one has been assigned to the ticket , SR***
