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Roopkash S

1 reviews | Active since Jul 2022

30 Jul 2022, 08:33

Vodacom is the worst fibre provider

Vodacom fibre is worst provider to contract to in Pmb, we have more down time and the same repeat faults every weekend starting on a Friday afternoon and restored service on a Sunday afternoon. Vodacom Team doesnt even have decency to even follower up on the repeat faults or return commuincation from responsible parties involved to me ,but very quick to send what's app message to say they will be increasing monthly fee during the 2 year contract period . Vodacom believe in making you pay more for bad service and technical incompetence. Manage ment in Vodacom is nonexistent as iam yet recieve commuincation from them. If you want vodacom fibre for business or kids schooling online, 'DONT ' you will be disappointed.

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Replies (2)
Vodacom
Vodacom's reply30 Jul 2022, 09:40
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RS
Roopkash S's update30 Jul 2022, 12:56
Reviewer Update
As yet ,vodacom consultant hasn't contacted me ,I want someone higher to take responsibility and contact me, The response from vodacom is what we would regard as Robot Response. Where is management hiding. ITS NOT ONLY ME that's down but about a 100 people on my Estate. Once again proof of poor service.