jM
johannes M

1 reviews | Active since Sept 2013

21 Oct 2021, 08:45

Vodacom is the worst fiber infrastructure provider

You would think because vodacom is a big company that their service would be good but its not. Waiting for my fiber to be installed with them being the only infrastructure provider here. Its awfull service you would think after 2 weeks of applying and approval that they would atleast contact you to arrange a date for installation. I just hope the kids doesnt damage the fiber box outside because some school kids does kick the box outside if it gets damaged itll probably take a month for them to fix it. Well they must know if therr is no internet for half a month im only paying for half a month. My neighbor being with vodacom said her line was off for a month before they fixed the box and vodacom still wanted her to pay for that month. Why should you pay for a service that you arent getting. Please reply to this message here on hello peter qnd not get one of your consultants to phone. Please let the world read your responce or are vodacom too afraid to talk publicly.

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Replies (1)
Vodacom
Vodacom's reply21 Oct 2021, 09:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team