HM
Hazel M

1 reviews | Active since Sept 2021

17 Sept 2021, 16:13

Vodacom is the worst

I called to cancel my subscription as I lost my job, was told I can’t cancel and I was taken from pillar to post,I’m struggling and I paid the outstanding amount they told me but was told they can’t cancel, I can’t pay it anymore , wether they cancel it or not a, I can’t afford it , I have sent countless emails . Vodacom is the worst . They cancellation consultant are very rude. , I can’t afford to pay it anymore . I tried to explain and they told me I must pay the cancellation fee and I told them to make an arrangement for me to pay less and the lady said no can’t do , what am I supposed to do now , I can’t afford the contract . They were very rude to me.I do not have money to pay . I need them to cancel it . I lost my job and I’m struggling.

0
Replies (2)
Vodacom
Vodacom's reply18 Sept 2021, 14:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HM
Hazel M's update12 Nov 2021, 03:20
Reviewer Update
I will never ever have a contract with Vodacom, I was never assisted . They have the most horrible customer care. I’m done calling them wasting my time.