VODACOM is the worst ever.

My contracts for 2 packages were due for upgrade/cancellation. On calling 082 135 I was transferred to an agent named Ameen who offered me upgrades that were RED Flexi 80 and 280. The quote was R89 and R468pm and included. absolutely FREE were 2 handsets. I said that I don't need phones. BUT they are FREE of CHARGE. sell them, he said.

Lo and behold, I have been charged for handsets each month and my invoices and statements were not delivered to my email. I eventually found one in my spam.

I tried calling several times and had to hold for so long that I kept having to call back as I was either cut off or ran out of airtime. In desperation I went into a Vodacom agent who sent an email for them to please contact me.

Eventually someone did call and they were investigating the matter. I was again contacted by a very nice lady who apologised that I had been mislead and that they would not be charging for any handsets. She could not refund me for the charges made but instead offered me airtime and data at less 50%. So the account should remain the same but I was going to get this airtime and data in lieu of. I asked her to please send me a confirmation, which I never received.

I have just received my June account and they are charging me for 2 handsets and the extra airtime and data. So, now I'm paying even more!

I am so fed up with VODACOM. I think they are ****** and the worst mobile company that I have ever dealt with. After more than 20 years with them, they have been the worst ever. I cannot wait for these contracts to come to an end and I will NEVER EVER use them again.