Vodacom is the worst ever

Absolutely useless consultants on their Facebook chat and in the call centre..I have asked them to debit my account on the 25th instead of the 1st and was told it was done..and was not done..called again and told its changed again and still not done..ask them on the Facebook chat for assist me they ask me about router number and connection and then ask for sr number again and again..they dont knoe what they doing there as they can resolve the problem you ask them to resolve buy divert to something totally unrelated. The worst customer service ever seriously and they do nothing about it no matter how many times you complain about it.. I'm actually fighting with them to have money taken from my account imagine that..I'm not ducking paying I want you pay on siad date and even that they can't assist with..