ML
Masedi L

1 reviews | Active since Nov 2020

01 Aug 2024, 09:47

Vodacom is the WORST EVER

Vodacom contract cancellations is the worst …we are requested to call that *** to cancel existing contracts and when you do call you don’t get assistance. I have been on a call since 08:15 today, 01 August 2024 to cancel my existing contract and if you are not sent from pillar to post your profile can’t be found and yet debit orders have been going off clearly indicating that either Vodacom has the worst customer service or they are plain sneaky. I refuse to carry on with a cellphone contract I don’t need anymore, but they must know that their customer service is the worst ever, so either someone contacts me so we can finalise the cancellation but I refuse to continue with their nonsensical contract.

0
Replies (1)
Vodacom
Vodacom's reply01 Aug 2024, 13:53
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team