Vodacom is the worst ever.

After 3 months trying to sort out my contract upgrade, a lady called Mampho Ntlapho who was assisting me has stopped answering my email and I cannot get hold of the Manager Morne Nel is never available and I have led messages, to no avail. They recalled my device with all my personal information in it, as they said in order to reload the contract correctly, after that I have heard nothing from them. I mean while sit with no device, no package, incurring huge costs on airtime and sms in order to work. Vodacom has simply gone quiet with no one helping. I sit worried that my personal details on that device will copied and my safety and security is highly compromised. What kind of a company is Vodacom. Is this how you treat your loyal long term customers. I am in disbelief.