EA
Ebrahim A

1 reviews | Active since Oct 2017

24 Oct 2017, 09:26

Vodacom is the worst ever

When my contract expired I changed to prepaid..then after few months wanted contract again. When to vodacom to have the number changed back to contract got the device but sim not activated yet waited a whole week for it to be activated only to find the number was incorrect. When to then again and they said sorry and then waited 3 weeks for the sim card to date still not activated and to find a bill of R4000 so I have to pay my subscription and 4000 cancellation with out even using the sim card...which still not active

0
Replies (2)
Vodacom
Vodacom's reply24 Oct 2017, 10:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Oct 2017, 09:40
Official

Dear Mr EbrahimAbrahams

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

Please accept our apology for any inconvenience caused.

Kind Regards
KH