Vodacom is the worst

As always I’m very annoyed by vodacom. I took a contract out on my moms name a few years ago and vodacom has been nothing but a pain. It started with data that I was paying for that I haven’t received. Of course vodacom couldn’t resolve the issue so I called the 31st of Jan to find out how much it was to terminate my contract. The advisor told it would be R2500, as it was a lot I thought I’d weight my options a bit. On the 4th of Feb I called to confirm only to be told I have to pay R2900. I disputed this and the advisor told me the lady who told me that I would be R2500 wasn’t in the retentions team. I specially double checked that this was the retention team and that the amount was R2500. After this I was practically fuming of course. I got cut off and called back only to find out the advisor who I just spoke to put my cancellation in place after I told her I wanted the call from the 31st to be listened to. They stopped my account from being cancelled but didn’t solve my problem where I was told it would be R2500 to cancel my account. I got really tired of fighting with vodacom and called again on the 24th Feb as my monthly payment went off and asked the advisor how much it would be to cancel my contract which I was told R2772,01. I waited until the end of the month to get paid and called they told me I could only make payment at the canal walk branch. Of course I couldn’t go as I wasn’t the account holder so my mom went and made payment on the 3rd March. I called the call centre and told them I made payment for cancellation. The only thing the advisor told me was that I needed to send pop via email. Immediately after that my lines cut and everything turned to prepaid. Months and months later I now found out that I have an outstanding bill of a R1000 and something. The advisor hasn’t told me anything about a bill that needs to be paid and when someone cancels it means they want nothing to do with VODACOM again!!! Vodacom is so quick to call you when you miss a bill so why the **** has no on made any contact what’s so ever? I literally saw this dispute on my account by luck because my cousin works at vodacom. I didn’t receive any text messages about a bill nothing and you usually send me one around the 13th of each month.