MR
Magda R

1 reviews | Active since Feb 2014

11 Mar 2021, 09:13

Vodacom is the worst, does not want to cancel a contract even weeks after it has ended

I would give a minus to Vodacom if I could. We are trying since 26 Feb 2021 to cancel a contract. Everytime the customer department wants to smear another contract off on you, they just keep on going with this and that, they do not resolve your issue. They just keep speaking over you. How difficult can it be to cancel a contract, we have to explain to each and every one WHY we want to cancel, its crazy. We phoned Cell C and it was cancelled same day, its been weeks, everytime we are told 24-48 hours, every 2nd day after 48 hours is over we phone again, just to go thru the whole process again and again and again. What is wrong with you people. I will never ever recommend Vodacom, your service is bad, and you are hellish expensive. I dont even want my number on prepaid anymore.

0
Replies (2)
Vodacom
Vodacom's reply11 Mar 2021, 10:25
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MR
Magda R's update11 Mar 2021, 11:35
Reviewer Update
Thank you so much, just a pity it needs to go to this exstreme to get something resolved.