jD
jam D

1 reviews | Active since Nov 2019

18 Sept 2022, 14:11

Vodacom is the worst company in the world

Regardless how desperate you are for a phone, never take a contract phone with Vodacom. I wanted to settle my account and they said I have to pay for 18 months worth of data (about 4000 Rands) but I will not be getting the data , Its the price of cancellation they said, I have no problem paying for the phone, because it's with me, but why do I have to pay for data I will not be using? How is this legal? To downgrade my contract I had to pay 1000 Rands , and it's free with Telekom. How is this legal? This is ******ion nothing else, no wonder they keep on making huge profits they are *****ing from people

0
Replies (2)
Vodacom
Vodacom's reply18 Sept 2022, 16:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
jD
jam D's update19 Sept 2022, 12:20
Reviewer Update
You are ripping people off! how can I be expected to pay 1000 rands to downgrade a contract?