SZ
Steyn Z

1 reviews | Active since Aug 2016

17 Jan 2017, 09:08

Vodacom is the worst company in the word!!!

<p>Good day</p> <p> </p> <p>I cant even believe that I have to complain about your company again, but actually I can , because you are ***.</p> <p> </p> <p>I requested to cancell a contract for a number of ********** as the user of the contract did not want to upgrade to a new Vodacom contract due to poor services.</p> <p> </p> <p>Instead your awesomely **** team at Vodacom went and made an early cancellation on the primary number and charged me and early termination fee of R8500 for my number, the primary number ********** .</p> <p> </p> <p>I have had the worst experience in the world with Vodacom. After you have corrected the matter I am migrating to Cell C buy out.</p> <p> </p> <p>You are the absolutely worst company in the world. </p> <p> </p> <p>I refuse to speak to another consultant as I have spoken to about 10 people and only number 10 could help me. You appoint people you can't even speak proper English.</p> <p> </p> <p>You are the worst kind of company that exist on the planet. I think I physically hate Vodacom.</p>

0
Replies (4)
Vodacom
Vodacom's reply17 Jan 2017, 10:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jan 2017, 10:26
Official

Good Day Steyn Van Zyl

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support

SZ
Steyn Z's update13 Feb 2017, 11:24
Reviewer Update

This matter is still not resolved!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Your aco****s department slammed me with another R12k debit order and it came back as returned again.

Now my phones have been disconnected.

Are you peopple ever going to get this right?

You are making empty promises the whole time!!!!

SZ
Steyn Z's update13 Feb 2017, 11:26
Reviewer Update

Since you ****ed up my contracts, all my incoming numbers on my number ********** are showing as private numbers and I have not been able to receive LTE connections and I live in Gauteng.

Your are a **** poor company!!!!!!!!!!!!!!!!!!!!!!