Vodacom is the worst company in South Africa

I don't understand how vodacom can operate with the worst customer service ever. I bought a new home data contract and it worked for a few months. About 2 months back I went to the vodacom shop where I purchased the new contract. Nothing happened I went to their customer service and I was told that someone will contact me within 2 to 3 week. After another month gone past and no phone call I went back to the shop. A e-mail was then send from the customer service to vodacom and I was cc in the mail. Well still nothing This is the worst company in South Africa, they take your money and feel nothing for their customers. The only way forward now for me is to stop the debit order. I can't pay for something that I don't get. I am also going to top all my other contacts with vodacom