IO
Irene O

1 reviews | Active since Oct 2018

30 Oct 2021, 20:00

Vodacom is the worst company ever

I've been a Vodacom customer for the past 14 years or so and never have I been so let down as I have been in the last 3-4 weeks.

I sold my property and tried to transfer the ownership of the fiber account to the new owner. But for some reason Vodacom decided to cut the fiber line. I've now paid for 2 months since the new debit order went off today and I've not received the service I've paid for.

It's obvious that they've lost a customer in the new owner since they cant resolve a simple issue but I'm seriously thinking about cancelling all my contracts with them as well.

0
Replies (1)
Vodacom
Vodacom's reply31 Oct 2021, 09:53
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team