Vodacom is the WORST company EVER!!!!

Vodacom is the WORST company EVER!!!!

I have endless problems with Vodacom and the sooner I can get rid of my current contract, the better for me!

I've been trying to cancel a contract with Vodacom since 8 Dec'17 - I called ********** (Retentions Department) to cancel one of my existing contracts ********** 109 and for it to be switched over to pre-paid. A pemature cancellation quote of R958.24 was sent to my e-mail address with reference number 638897. The amount quoted to me was paid the same day and premature cancellation quote was signed by me and mailed back to ********** - The amount given to me was confirmed by Andiswa (Retentions Dept.) on 8 Dec'17 - Call ref: ********** 68.

Needless to say that to date, the contract is still not cancelled???????

I called ********** again on 12 Mar'18 - spoke to Given whom could not assist me and said that he will get someone to call me back and assist me....

I called later again and spoke to Ntabiseng also in Retentions Dept..... same story....will get the team leader to call me as they are unable to assist me with my cancellation request sent in Dec'17.

No one bothered calling me and late afternoon on 12 Mar'18, I called ********** (Retentions Dept.) again and this time came through to Tshwarelo who promised me that she will definitely get someone to resolve this and get back to me.

Not being surprised at all, on the morning of 13 Mar'18, I still have not heard anything from Vodacom and I decided to call them again....this time I got through to Patricia who transferred me through to Tshwarelo again......Tshwarelo tried her best to assist me and went to Ntabiseng to get behind the whole story....Tshwarelo came back saying that Ntabiseng is aware of the whole situation but did not deliver on her promise to me on 12 Mar'18. Tshwarelo rep**** to me that her own team leader had sent a mail to Ntabiseng's team leader to follow up and get back to me.

I insisted on a call and feedback from the Team Leader latest 10am today.......guess what..... STILL NOTHING!!!!!!

My contract on this number ended on 12Mar'18 and I'm trying to get this cancelled and switched over to pre-paid .......AN ENDLESS STRUGLE!!!!!!

If Vodacom takes money from my bank account via debit ordre for this number, I will not leave it here and have no other alternative that to report them to Cosumer Rights, Onbutsman, CPB and NCR!!!!

ENOUGH IS ENOUGH!!!!!!!!!!!!!!!!!!

Christa Durant ********** 127