Vodacom is the worst cellphone service provider

I bought airtime for the incorrect account and upon querying with Capitec as I bought airtime through them was told only my service provider can transfer that airtime as the only people who have access to both these cellphone accounts as they are both Vodacom. I went to the branch and was told this will happen after 24hrs. Obviously was not! I was then told to contact customer service. The first call centre agent told me this was previously done but nnot anymore. The frustrating part is the incorrect account that was recharged is not in use. So its as if my money/airtime is in some locked room and the only people(Vodacom) who have the keys(means) too retrieve it are unwilling to help me. What could be so impossible since both numbers are under thhe same network worse the incorrectly credited account is not active so its not like you *****ing airtime froom that client per se as the agent put it. Anyway it was my money that recharged that account and Capitec can testifyy to that effect. I'm really dissapointed in Vodacom after all the money I've spent in this year alone for this service Provider. I bet you MTN could have easily transfered the airtime as they put their customers first